Frequently Asked Questions

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.

An eSIM serves as a digital SIM card that enables you to set up a mobile plan from your carrier without necessitating the utilization of a physical nano-SIM card.

Activating your eSIM is a straightforward process broken down into three steps: 1) Indicate your preferred destination 2) Choose a data plan 3) Scan the QR code using your phone.

A physical SIM card is a small chip that is inserted into your phone, while an eSIM functions as a digital SIM card that empowers you to establish a cellular plan from your carrier without requiring the use of a physical nano-SIM card.

You can check our list of compatible devices on the dedicated section for supported phones to ascertain if your phone is eSIM compatible.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).